Did Ya Know?

What is Card Management?

Card Management is a convenient tool within Online Banking that gives you more control over your Security Bank Mastercard® debit card. Did you know you can turn your debit card on or off with the tap of a button whether you’re on the go using our SBKC Mobile App or signed in from a desktop computer? This lock and unlock feature helps protect against fraud and unauthorized use by allowing you to lock your card when it’s not in use and unlock it when you’re ready to make a purchase—even while standing in line at checkout.

Card Management also makes it easy to report your debit card lost or stolen and set up travel notices on your accounts, giving you added control and peace of mind.

How to Lock/Unlock your Cards:

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Once logged in, click on the account for the card you wish to lock or unlock.
   
   
   
3. Instructions may differ based on whether you’re using Online Banking on a desktop or our mobile app. Follow the step that matches your setup.
   
   Desktop Users
   Navigate to the "Card Management" tile and click on the card you wish to Lock/Unlock.
   
   
   Mobile App Users
   Tap on the "Card management" option in the list, and then select the card you wish to Lock/Unlock.
   
   
   
4. Use the toggle slider to switch your card between locked and unlocked. Updates may take a few seconds to take effect.

What are Account Alerts?

Account Alerts help you monitor your accounts with notifications sent to you via text message, SBKC Mobile App, or even to your email. You can customize alerts to notify you when your account balance reaches a specified amount or when a debit or credit exceeds a specified amount.

Why are Account Alerts helpful?

Account Alerts make it easier to manage your money and keep an eye on account activity. Balance alerts can support day to day budgeting by notifying you when your balance falls below a set amount. Transaction alerts can also help you quickly spot possible fraud by letting you know when a debit or credit posts over a selected amount, so you can review the transaction promptly and report it if necessary.

How to set up an Account Alert:

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Once logged in, click on the account you wish to set up an alert.
   
   
   
3. Instructions may differ based on whether you’re using Online Banking on a desktop or the mobile app. Follow the step that matches your setup.
   
   Desktop Users:
   Click on “Alert preferences”.
   
   
   Mobile App Users:
   Click on “Alerts”.
   
   
   
4. Click or tap on "Balances, transactions and deposits".
   
   
   
5. Select the category you wish to set up this alert for by selecting either the Balance tab or the Transaction tab and click on "Add Alert".
   
   
   
   Balance Alerts
   The Balance category allows you to set up alerts when your account balance goes above or below a specific amount.
   
   To create an alert, choose whether you want to be notified when your balance goes above or below your selected threshold. Enter the dollar amount you want the alert to monitor, then select how you would like to receive notifications—by text message, email, or in‑app message.
    
   
   
   Transaction Alerts
   The Transaction category allows you to set up alerts when a debit or credit transaction over a specific amount is applied to your account.
   
   To create a transaction alert, choose whether the alert applies to a debit or a credit. Enter the dollar amount that will trigger the alert when a transaction exceeds that amount, then select how you would like to receive notifications—by text message, email, or in‑app message.
    
   
   
6. When finished setting up your alert, click or tap “Add Alert”.
   
   

What is a Tag?

A tag is a label you can create and apply to your transactions to help organize and track your spending. You decide what tags to use, such as groceries, gas, entertainment, or any other category that makes sense for you.

Why would you want to add tags to your transactions?

Adding a tag to a transaction is simple and helps you organize your transactions within our Online Banking system. Once a tag is applied, you can use the search function to find transactions with that tag and view related activity together in one place.

How do I add tags to transactions?

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Once logged in, select the account.
   
   
   
3. Select the transaction you want to apply a tag.
   
   
   
4. Click on "Add tags" to apply a tag to that transaction.
   
   
   
5. Select a preexisting tag to apply to this transaction or click “Add tag” to create a new one.
   
   
   Type in a name for the tag and click the “Done” button. 
   
   
   A green checkmark will appear next to the tags you are adding to this transaction.
   
   
   You can add more than one tag if you wish. 
   
   
    
6. That's it! You've tagged your transaction! 
   
   
   

To search for tagged transactions:

Instructions may differ based on whether you’re using Online Banking on a desktop or the mobile app. Follow the step that matches your setup.

Desktop Users

1. Find the transaction’s tile on your dashboard and click the search icon inside this tile.
   
   
   
2. Click on “Search and sorting options” to open the Advanced search menu.
   
   
   
3. In the Advanced search, select “Any” located in the Tags section of this menu to bring up the “Tag” selection window.
   
   
   
4. Select all the tags you wish to search. Confirm your selection with the green checkmark next to each tag you selected. 
   
   
   
5. Click the back arrow button “ < “ to return to the advanced search menu and click the “Search” button.
   
   
   
6. All transactions with those tags you selected will appear in the search results.
   
   
   

Mobile App Users

What are Secure Conversations?

Secure Conversations is a secure messaging feature within Online and Mobile Banking that allows you to communicate directly with a Security Bank Customer Support Specialist. Messages sent through Secure Conversations are reviewed and responded to Monday through Friday, from 9 a.m. to 5 p.m. CT, excluding bank holidays.

Why would you want to use Secure Conversations?

Secure Conversations provides a convenient and secure way to communicate with us directly within Online or Mobile Banking. Whether you have a question about a recent transaction, need assistance with account features, or would like more information about banking services, Secure Conversations allow you to receive reliable support directly in a secure messaging environment.

How do you use Secure Conversations?

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Instructions may differ based on whether you’re using Online Banking on a desktop or the mobile app. Follow the step that matches your setup.
   
   Desktop Users
   Select “Messages” in the side menu.
   
   
   Mobile App Users 
   Select the “Menu” icon in the top left.
    
   
   Select “Messages” from this flyout menu.
   
   
   
3. Click on previous conversation to continue talking or start a new conversation. Instructions for starting a new secure conversation will differ based on whether you’re using Online Banking on a desktop or the mobile app. Follow the step that matches your setup.
   
   Desktop Users
   Click the “Send us a message” button.
   
   
   Mobile App Users
   Tap the “Speech Bubble” icon in the top right corner.
   
   
   
4. Type out your message and click the "Send" button to send your message to one of our online Customer Support Specialists.
   
   
   
5. Additionally, you can include an attachment to your conversation to aid your conversation by clicking on the " + " button to the left of the message box.
   
   
   Choose which type of item you want to add to the conversation.
   
   
   

1. Click the “Send an Invoice” button located in the “Send Invoice / Get Paid” dashboard card.
   
   
   
   • If you do not have this card on your dashboard, scroll to the bottom of your dashboard and select the “Organize Dashboard” button.
     
     
     
   • Click the “+ Add a card” button.
     
     
     
   • Select the card to add it to your dashboard.
     
     
     
   • Go back to Step 1.
     
     
2. You will be directed to sign up for Autobooks the first time you click on the Autobooks card. Fill out the initial enrollment questions.
   
   
3. After entering the enrollment information, select the account, and click "Accept Terms and Continue".
   
   Note: You will gain access to this platform once your application is processed and approved.
   
   
4. Once approved, you're ready to use Autobooks.

How to Send an Invoice

1. Click the “Send an Invoice that can be paid online” button from your Online Banking dashboard.
   
   
   
2. Navigate to the “Invoices” page from the side menu bar. 
   
   
   
3. Click on “New invoice” button.
   
   
   
4. Fill out all the information regarding the invoice.
   
   Once filled out, click the “Send invoice” button.
   
   
5. That’s it! Track the invoice from the “Invoices” tab.
   
   

1. When you receive an invoice link from an Autobooks user, click on the “Pay invoice” button. 
   
   
   
   
   
2. You will be directed to the Autobooks website. After reviewing, click the “Pay online” button and enter your payment information.
   
   Note: Be sure to save your payment receipt for future reference.
   

What is Digital Wallet?

A digital wallet allows you to store your eligible debit or credit card information on a compatible smartphone or smartwatch and make payments at participating merchants that accept mobile or contactless payments. Digital wallet transactions are typically completed with a quick tap at checkout and may be processed faster than traditional card payments.

Digital wallets use security features such as encryption, tokenization, and device level authentication (such as a passcode, fingerprint, or facial recognition) to help protect your card information. You can use a digital wallet to pay at many merchant locations that accept mobile payments.

If you see the contactless card symbol, you can pay with your digital wallet app.

Why would you want to use a Digital Wallet?

Using a digital wallet is not only convenient, but it also provides built-in security features, including encryption, tokenization, and biometric authentication that helps safeguard your card information during transactions. Whether you’ve forgotten your wallet, are traveling, attending a crowded event, or staying at a hotel, having your cards stored in a digital wallet can provide an easy and safer way to make purchases when mobile payments are accepted. 

How to Pay with a Digital Wallet:

1. Look for the contactless card symbol shown above at checkout. If you see that symbol displayed, you can use your digital wallet app to pay for your purchase!
   

2. Open your digital wallet app on your smartphone or smartwatch and authenticate using your device’s security feature. Security Bank cards are compatible with Apple Wallet®, Google Wallet™ and Samsung Wallet. 
   

3. Select the card you want to use in your digital wallet app, then hold your device on or near the contactless symbol to complete your payment.

What is Bill Pay?

Our Online Bill Pay service allows you to electronically pay bills. Bill Pay brings your bill payments together on a single platform, helping simplify how you manage payments. For more information about Bill Pay or how to enroll, visit our Bill Pay page. 

Bill Pay

Why Schedule a Payment with Bill Pay?

Scheduling a payment lets you set up payments in advance to help ensure bills are paid on time. Scheduling payments through Bill Pay may also help you stay organized by keeping your payment history and upcoming payments in one place.

How to Schedule a Payment:

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Navigate to the "Bill Pay" card on your dashboard and click the "Manage payments" button.
   
   
   NOTE: You can also choose “Bill Pay” from the panel menu on the left side and then select "Manage payments" from that screen.
   
   
3. If you have not enrolled for Bill Pay, you will be prompted to do so.
   
   
4. You will be brought to your Online Bill Pay dashboard. On the "Payments" tab, select "+ Payee" in the "Schedule" card.
   
   
   
5. Fill in the new payee's information. You can search frequently used Payee, Pay a company, or Pay a person. Depending on the option you choose, fill out the information pertaining to the Payee on the next page.
   
   
   
6. Once you've added the payee, you will begin to see them in the payee section of "Payments" tab.
   
   Your Bill Pay (under your payments tab) screen will look like this once you add a payee:
   
   Find the payee you wish to schedule a payment, fill out the proper payment details, then select "Pay".
   

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. Once logged in, click on the account.
   
   
   
3. Click on the transaction you’d like to add a receipt image.
   
   
   
4. Click on the " + " button under "Add images".
   
   
   
5. Take a photo of your receipt using the SBKC Mobile App or upload a saved image file when using Online Banking on a desktop.
   
   
   
6. When finished, you should see your photo attached to the transaction in the images section. You can add more images for this transaction if you wish by clicking the " + " button again and taking another photo.
   
   

1. Sign in to Online Banking using a desktop computer or the SBKC Mobile App on your mobile device. If you’re not enrolled in Online Banking, you can sign up below.
   
   Enroll In Online Banking
   
   
2. The "Credit Score & Report" card should have been added to your dashboard automatically. If you do not see it, you can add it by clicking on the "Organize Dashboard" button at the bottom of the page. In this screen, click the "Add Card" button and select the "Credit Score & Report" card.
   
   
3. Once your "Credit Score & Report" card is visible on the dashboard, you will need to enroll before you can utilize this tool. Follow the instructions in the card.
   
   
4. That's all you have to do! Your credit score will appear in this card!
   
   When clicking the "Show My Score" button (or "See more" if you're on a mobile device), you will have access to all the available data, along with some other useful tools and information.
   
   • • The Score Analysis tab shows you the data that comprises your Credit Score.
     • The Credit Report tab shows you all credit accounts reported. If you see anything that is incorrect, be sure to dispute it with all 3 of the national credit bureaus⁵. There is a dispute button at the bottom of the page. This will direct you to TransUnion's dispute page.
       
     • The Simulator tab allows you to see what could happen to your credit score if you were to take certain actions such as getting a new loan, paying off a credit card, increasing a credit cards limit, etc.
     • Dept-to-Income tab shows how much of your income goes towards monthly debt payments.